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FAQ
Q: Who are you? Are you an official store?
A: We are Euro Football Kit Gallery (www.footballkitsshop.com), specializing in fan gear inspired by major global football tournaments, including World Cup, European Championship, and Copa America styles. We are not an official store, but an independent retailer offering high-quality replica kits themed after these tournaments.
Q: What is your contact information?
A: For any inquiries, please feel free to contact us via our customer service email: [email protected]. We aim to respond within 24 hours.
About Products
Q: Are your jerseys authentic/officially licensed?
A: We offer "tournament-style replica" jerseys. Our products are inspired by classic and popular designs from tournaments like the World Cup, Euros, and Copa America, focusing on visual similarity, fabric quality, and wearability. They are not officially licensed products. We clearly label items as "Replica," "Fan Version," or "Tournament Style."
Q: What is the quality and fabric of the jerseys like?
A: Our jerseys are typically made from polyester or blends, emphasizing breathability, moisture-wicking, and lightweight comfort. Details like crests and logos are often embroidered or high-quality heat-transferred for durability. Please refer to individual product pages for specific fabric details.
Q: Are the sizes standard? How do I choose my size?
A: We offer standard US/EU sizing (e.g., S, M, L, XL). We recommend using the detailed size chart on our website (providing measurements in inches/cm for chest, length, etc.) to select your size. If you prefer a looser fit, consider ordering one size up.
Q: Which national team jerseys do you offer?
A: We offer a wide selection of national team style jerseys, covering popular teams from the World Cup, Euros, and Copa America, such as Brazil, Argentina, Germany, Spain, France, England, USA, Mexico, and more. Our collections are updated according to tournament trends.
Q: Do you offer player name and number printing?
A: Yes, we offer custom name and number printing (additional cost) for many popular national team style jerseys. Check the product page for availability and follow the instructions during checkout to add your customization. Please note, printed content must adhere to general public decency standards.
Orders & Shipping
Q: Where do you ship? What are the shipping costs and times?
A: We ship worldwide (including major markets like USA, Canada, UK, EU, Australia). Shipping costs are calculated automatically based on destination and weight. Orders are typically processed and shipped within 1-3 business days. Economy shipping takes approximately 10-25 business days, with faster express options available (e.g., 5-12 business days). See our "Shipping Policy" page for details.
Q: How soon will I get my order confirmation and tracking information?
A: An order confirmation email is sent immediately after successful payment. A tracking number will be emailed to you once your order is shipped (within 1-3 business days). You can use this number to track your package on our site or the carrier's website.
Q: How can I modify or cancel my order?
A: Once an order enters the processing stage (usually within 24 hours), it may not be possible to modify or cancel. If you need to make a change, please contact us immediately at [email protected] with your order number, and we will try our best to assist.
Payment & Security
Q: What payment methods do you accept?
A: We accept various secure payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and more. All transactions are processed through encrypted, secure payment gateways. We do not store your complete card details.
Q: Is shopping on your site safe? How is my personal information handled?
A: Yes, we use SSL encryption to protect your data transmission. Your personal information is used solely for processing orders, shipping, and customer service. We will never sell or rent your personal information to third parties. Please read our "Privacy Policy" for details.
Customer Service
Q: What if I receive the wrong item, a defective item, or am not satisfied?
A: We stand behind the quality of our products. If you receive an incorrect item, an item with a clear manufacturing defect (non-customized), or an item significantly different from its description, please contact us at [email protected] within 7 days of delivery. Provide your order number and photo evidence. Depending on the situation, we may arrange a replacement, partial refund, or store credit. Please inspect items upon receipt.
Q: Can I exchange or return an item? What is your return policy?
A: We accept returns within 14 days of delivery for items that are unworn, unwashed, with original tags attached, and are not customized (e.g., with printing). The customer is responsible for return shipping costs. Upon receipt and inspection, we will issue a refund to your original payment method or provide store credit. Customized items and final sale items are generally non-returnable unless defective. See our "Return Policy" page for the detailed process.
Q: What if my package is lost or damaged during shipping?
A: Please contact our customer service immediately at [email protected] with your order number and details. We will assist you in initiating an inquiry or claim with the shipping carrier and work towards a resolution (such as reshipment or refund) based on the investigation outcome.
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